person or organization that could or does receive a product or a service that is intended for or required by this person or organization

EXAMPLE: Consumer, client, end-user, retailer, receiver of product or service from an internal process, beneficiary and purchaser.

Note 1 to entry: A customer can be internal or external to the organization.

[SOURCE: ISO 9000:2015)

Go to the French version: client

Related definitions: acquirer ; supplier